Virtual Office Emergency Dialing

Emergency 911 services for the Cayman Islands are offered as part of The Cable & Wireless Virtual Office Service. 911 services will not work properly if you move the equipment to a different location from your registered location. It is strongly recommended that you always maintain an alternative means of reaching a 911 operator in case of an emergency.

Virtual Office offers 911 Dialing to all our customers. When you dial 911, your call is routed from the Virtual Office network to the Cayman Emergency Center.

There are several important differences between our Emergency Services dialing and traditional 911 Dialing. Please note the key differences and take the necessary precautions.

The Virtual Office service provides the Cayman Emergency Center with your Virtual Office Cayman telephone number and the address provided during the setup of your service.

Virtual Office service enables you to roam to any broadband connection.  However, if 911 is dialed while away from your registered location, Cayman Emergency Center will receive the location provided during registration or last update4.

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 If you roam outside of Cayman and dial 911, Cayman Emergency Center will not be able to dispatch the proper authorities.
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 Virtual Office service does not provide lifeline services


Remember that unlike traditional phone lines, Virtual Office service is portable to any location with broadband Internet access, which enables one to maintain your calling plans and features from any location.  However, your 911 Dialing will automatically route your call with the address stored on file, not your temporary location where one can make calls.

911 and Virtual Office Service DO NOT function during an electrical power or broadband provider outage.