Troubleshooting

In order to make calls from your NetSpeak phone, the following services must be working.

	The RUN LED light on the MTA is blinking slowly instead of solid.
	There is no dial tone on the telephone.
	The Caller ID feature is not working.
	The Call Waiting Caller ID feature is not working.
	The phone connection is poor.
	I cannot log into my account online.
	The NetSpeak device’s WEB interface does not display the PIN.
	I hear a fast busy signal when I try to make a call.

The RUN LED light on the MTA is blinking slowly instead of solid.
A: Verify that the device obtained an IP address by picking up the connected telephone’s handset and pressing ***1 on the keypad. If it announces “0.0.0.0” as the IP address, the device did not get an IP address. Contact your network administrator. Verify also that your broadband connection is functioning properly.
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There is no dial tone on the telephone.
A:  After you set up the MTA for the first time, it may take up to 15 minutes to download the configuration files onto the device. During this download process, the MTA's RUN LED blinks quickly (1 second on, 1 second off). When the RUN LED stops blinking and remains steady, the download process is complete – you will now hear a dial tone. If it has been over 15 minutes since you set up the MTA and you still do not hear a dial tone:   • Verify that your phone is connected to the correct port on the MTA.   • Verify that the device obtained an IP address by picking up the connected telephone's handset and pressing ***1 on the keypad. If it announces “0.0.0.0” as the IP address, the device did not get an IP address.   • Verify that your broadband connection is functioning properly by attempting to connect to a Web site from a PC on the same network. Try connecting another phone (one that you are certain works properly) to see if the phone you are using is faulty. If all of the above options fails try powering down the device wait for 1 minute then restore the power.
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The Caller ID feature is not working.
A: The customer must have a phone that supports caller ID. Power down MTA for 1 minutes then restore power.
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The Call Waiting Caller ID feature is not working.
A: The customer must have a phone that supports Call Waiting Caller ID.
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The phone connection is poor.
A: Try connecting another phone (one that you are certain works properly) to see if the phone you are using is faulty.
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I cannot log into my account online.
A: When logging in with your local or overseas phone number, remember to enter “1” before the area code and phone number. For example, if your NetSpeak number is 345.940-1234, you should enter 13459401234 into the Phone Number/Account Number field.
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The NetSpeak device’s WEB interface does not display the PIN.
A: The PIN value is hidden for security reasons.
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I hear a fast busy signal when I try to make a call.
A: Make sure you are dialing according to the Dial Plan Country assigned to your account. (The Dial Plan Country was assigned when the account was created.) For example, if your Dial Plan Country is Cayman, you should dial in the Cayman format: 1 + Area Code + Phone Number. If the “1” prefix is omitted, the call will not go through.
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